RepairPal Certified shops save olive.com® 22% in VSC claims costs over non-Certified Dealers!
While seeking a trustworthy network of repair shops, olive.com® discovered and partnered with RepairPal. RepairPal’s nationwide certified shops and dealers enable olive.com® to enhance and simplify their VSC (Vehicle Service Contract) and MBI (Mechanical Breakdown Insurance) claims process and customer experience. Unexpected repairs can be stressful for drivers, and with olive.com®‘s coverage, the last missing piece to the customer satisfaction puzzle was to find a network of shops and dealers who could provide contract holders and olive.com®‘s administrator with a hassle-free experience.
Results
The partnership between olive.com® and RepairPal provides customers with the assurance that they will get high-quality repairs backed by a minimum of a 12 month, 12,000 mile warranty. Should olive.com® customers need maintenance or experience other uncovered repairs, they’re guaranteed at a fair price.
Lead Generation
olive.com® regularly participates in email and print marketing, linking customers to the shop finder to further efforts in creating a seamless customer experience.
Live Chat
RepairPal hosts Live Chat in the shop finder to assist customers. RepairPal’s customer service representatives have a 4.9 star customer satisfaction rating, booking appointments on behalf of olive.com®, which has increased repair appointments by 77% from 2020 to 2021.
Year over year results, 2021-2022
Year over year results, 2021-2022
Partnering with RepairPal!
Ready to Market with RepairPal? We would love to help write a post and cross-promote content on social media, through email campaigns, and more! Let’s get creative! Get in touch with us at pr@repairpal.com to learn more.
Learn more about how we can work together, visit the Partner Resource Center.
